Self Storage FAQs

All Purpose Storage > Self Storage Questions

All Purpose Storage  is committed to making your storage experience uncomplicated and trouble free. Here is a list of frequently asked questions to help you understand the storage process.

RESERVATIONS

How do I reserve a unit?

It’s easy to start storing no matter what facility you choose. Call, visit, use a rental kiosk or use our website to rent a space. Whatever way you choose to get started, someone on our team is always willing to help you with the process.

What if I cancel a reservation?

You can cancel a reservation at any time prior to move in either online, at our kiosks, or by calling a member of our staff.

MOVING IN AND ACCESS

When can I access my unit?

After you’ve rented your unit, you can access your unit immediately: 24 hours a day, 7 days a week

When can I actually move my belongings in to my unit?

If there is a unit available that fits your specific needs, you can move in at any time after you’ve rented your unit. 

What type of documentation do I need to provide in order to rent a space?

We require a government-issued photo ID (example: driver’s license, state ID).

Can I borrow hand carts or dollies?

Yes, we have hand carts and dollies available for your use.

How much notice needs to be given before I move out?

All contracts are month-to-month. However, we would appreciate any advance notice.

Does there have to be someone in the office to let me in through the security gates?

No. At the time of signing you will be given your own security pass code that will allow you to access your unit.

SECURITY

Will my belongings be safe?

There is not a storage company that can guarantee that your belongings will be completely safe.  However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.

  • 24-hour video monitoring
  • Electronic keypad or fob access to gated areas
  • On-site managers six days a week (at most locations)
  • Full-time maintenance staff to keep the facility clean and appropriately maintained
Are there specific items that are prohibited in storage units?

Anything that could possibly increase the risk of damage to your goods or the goods of others is prohibited. The following items are prohibited:

  • Live plants
  • Firearms, munitions, guns, explosives
  • Food (including pet food)
  • Flammables, explosives, and radioactive materials
  • Lead paint, asbestos, urea formaldehyde, petroleum products or methane
  • Medical waste
  • Stolen goods
  • Cash (not covered by insurance)

LEASE TERMS & PAYMENTS

Do I have to sign a long-term lease?

No. We rent space on a month-to-month basis.

What are my payment options?

You can sign up to have your monthly payment automatically deducted, or you can pay at our kiosks. If neither of these options work for you, you can submit your payment manually every month. Either way, your charges will be deducted from a credit card, debit card or bank account. You can also pay in person with our office staff using cash, check, debit or credit card.

What forms of payment do you accept?

VISA, MasterCard, American Express and Discover.

What if my payment is late?

We grant every customer a 5-day grace period. Late fees will be charged on the 5th day past your due date. After the 5th day past your due date, any account remaining past due will be denied access to their unit until such time as the balance is brought current. Late fee amounts are specified in your rental agreement. To avoid being denied access to your unit, we recommend using autopay.

What if I fail to pay rent/late fees?

If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If any net proceeds of the auction remain, they are paid to you.

INSURANCE

Do I need insurance for my stored goods?

Yes, you are responsible for those items you store at our location and insurance for those items is required. You should check with your insurance company to determine whether your homeowners or renters insurance covers “off-premises” items. We offer affordable self storage insurance at our facility.

How do I make an insurance claim?

Claims are processed through the renters insurance policy that you have purchased or through your personal insurance company.

STORAGE SPECIFICS

How do I know how much storage space I’ll need?

If you scroll down under “Storage Tools” at the top of our home page you can use our Space Calculator. If you still need assistance, any of our knowledgeable team members will be more than happy to help you.

Do you offer storage for cars, trucks, boats, and RVs?

Yes. We offer vehicle storage at most locations. Call for details.

What is a roll-up door?

A roll-up door is like a garage door; it rolls up overhead for easy access. 

What is drive-up access?

Drive-up access means that the unit is accessible through a roll-up, garage-style door, directly from a driveway. It is on the first floor and allows for easy storage of large items.

What is the difference between an indoor unit and outdoor unit?

Indoor units are protected from the elements, have wide hallways, and are climate controlled. In multi-story facilities these units have elevator access.

Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a residential garage. They are all on one level, with drive-up access. 

What is meant by climate-controlled storage?

Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings. The environment in these units is kept between 50°F and 80°F.

Do you sell boxes and storage supplies?

Yes, we have a full inventory of high-quality moving and packing supplies. Scroll under “Storage Tools” and click on Merchandise for a detailed list and pricing.